Reglaze Glasses 4U Terms and Conditions of website usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Reglaze Glasses 4U’s relationship with you in relation to this website.

The term “Reglaze Glasses 4U” or “us” or “we” refers to the owner of the website whose registered office is 26 Green Hey, Lytham St Annes, Lancashire, FY8 4HL.

Your Obligation

When placing an order with Reglazeglasses4u, you are confirming that you are age 16 or over, and not registered blind or partially sighted. You are legally capable of entering into a binding agreement. You agree that the prescription supplied to us, for the supply of optical lenses, was legally supplied by yourself, from a suitably qualified UK optician in the last 24 months. When ordering from the Reglaze Glasses 4u, you undertake that all details you provide to us for the purpose of purchasing optical products are true, accurate, and current at the time of the purchase.  

Orders of goods from Reglaze Glasses 4u

Submission of an order (via our order form signed by you) represents a request to purchase lenses from Reglaze Glasses 4u. We only accept the order once payment has been processed, and the prescription details have been assessed as suitable to proceed with the order, by our authorized, qualified Reglaze Glasses 4u employee. We confirm acceptance of your order at the time of payment over the phone, or by email.

Prices

Prices stated are inclusive of Value Added tax (VAT) that may be required to be remitted to the tax authority by Reglaze Glasses 4u. The price of the products are quoted on the website. However, on the occasion that a specially requested product is required, individual prices may be quoted. Unless stated, the prices quoted include VAT but exclude delivery costs, which will be added to the total amount due from you. Standard 2nd class delivery is offered free, but should a speedier delivery time be requested, payment for this will be taken along with payment for products ordered, when the order is first placed.  

Delivery & Carriage

We will make reasonable endeavours to ensure your products are despatched and delivered to you as quickly and safely to you as possible once your order has been processed. The products will be delivered to you at the address you have provided, which may be different from the billing address. We advise that the delivery address be double checked prior to placing the order as responsibility for the address given for delivery falls on the person placing the order.

Reglaze Glasses 4u is not held responsible for goods sent to the wrong address provided by the original purchaser. Any dates quoted for delivering the goods are approximate only.

We quote 7 to 15 working days for most orders to be completed. We cannot be held accountable for delays caused by a third party (Lenses companies, postal services etc), so a 28 working days delivery is the company guarantee, though very rarely used.

Breakages or Damage

Before you send your frame; check to see that it has no obvious defects and is in good enough condition to be reglazed. We can replace nose pads but cannot reglaze frames with broken hinges or broken sides.

We require you to complete and sign an order form which states the following information which forms part of our Terms and Conditions:

I understand that the reglazing process is undertaken at my own risk. I accept that all care will be taken to protect my frame but realize that on very rare occasions, breakages or damage can happen during the reglazing process, or postal delivery, and Reglaze Glasses 4U cannot accept responsibility for such breakages or damage.

Contract Cancellation Rights

Once a contract to purchase products from the site has been entered, you have a 7 day period from the date the contract was entered (date of order confirmation and payment) in which to cancel this order. This right does not apply at any time after we have started to customize any materials including manufacturing/installing any goods in accordance with your requirements.

Returns Policy Guarantee

We request that you contact us prior to returning any products. In order to return any goods for refund or exchange for alternative goods, you must within 30 days of dispatch contact us at Reglaze Glasses 4u by phone or in writing detailing the reason for return. All returns must be received by us within 7 days of the returns request. If the goods are not received by that time, all rights to a return will lapse. You must return the goods by “Recorded signed for delivery” as Reglaze Glasses 4u cannot take responsibility for any goods lost in the post.

Reglazing Procedure

All responsibility for the delivery of your glasses to us is yours, so please take care to package them correctly and securely. We cannot take responsibility for goods not received by us in the post. When you take your packaged glasses to the post office, ask for a Certificate of proof of posting, which is free.

If your glasses are of high value, we suggest you use a Recorded Signed for delivery service, or Special Delivery both offered by Royal Mail. Furthermore you should consider (and we highly recommend) separate insurance for expensive, designer frames.

Copyright

The sites design, names, text, images, graphics, logo are all owned by Reglaze Glasses 4u. they may not be reproduced for any commercial or public purpose without the express consent of Reglaze Glasses 4u. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use: · The content of the pages of this website is for your general information and use only. It is subject to change without notice. · Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. ·

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. ·

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. · All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. · Unauthorized use of this website may give to a claim for damages and/or be a criminal offence. · From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). · You may not create a link to this website from another website or document without Reglaze Glasses 4U’s prior written consent. · Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Credit Card Fraud

To prevent fraudulent payments being made by credit/debit cards, occasionally we may ask for photo ID and 2 recent utility bills to be provided. If photo ID etc isn’t supplied when asked for, we will be unable to supply new lenses.

 

 

Call Catherine Ibberson 01253 795 523

For a Friendly, Personal, One to One Service and to get the benefit of 19 years of expert advice