Catherine Ibberson

Catherine Ibberson

How To Order

 

 

Prescription Lenses and Sunglass Lenses – Non prescription Lenses

I’ve made ordering prescription, non – prescription and sunglass lenses as easy and stress free as I can. Just ring me, Catherine, on 07767 168 822 to request a Free Reglaze Pack – I’ll tell you exactly what you need to do, and please feel free at this point to ask me any questions you want. I’m always happy to discuss at length any queries you might have. It’s always a good idea to have your prescription to hand when you call me.

 

Included in your Reglaze Pack is:

    1. A sturdy flat pack cardboard box to keep your glasses safe – Click on this Link for video instructions on how to assemble it if you need them.

 

    1. Bubble Wrap to further help protect your glasses.

 

    1. An order form – if you need your glasses urgently you can print off an order form by clicking here and send your glasses yourself. Important, please do not include your glasses case as they are often too bulky to pass through a letter box.

When you have received the Reglaze Pack, please complete the simple order form for contact details, and return it with your recent optical prescription (or a copy), your glasses (wrapped in the provided Bubble Wrap) and just post it to the address provided on the front of the box.. There’s no need to enter confusing lenses details on the form as I’ll have discussed your requirements with you over the phone, and I will have kept a record of what we have discussed.

(Please Note: With expensive or irreplaceable frames, for added security, I’d recommend paying to have the package tracked and signed with Royal Mail Signed for or Special Delivery for very expensive frames as the basic postal service isn’t insured for loss or damage ). I don’t charge for return delivery, but I need to charge just £5 extra for Special Delivery for the return postage when wanted. (Normally around £7.50)

When I receive your Reglaze Pack, I’ll ring you to discuss and confirm your lens options, answer any more queries you may have, and finally take payment. Your glasses will then be reglazed and returned to you – usually within 2 to 12 working days (depending on the type of lenses).

 

Payment methods:   Credit/Debit Card   –    Bank Transfer – Cheque

When I call you to confirm the order details, this is when I take payment for the lenses. You can pay by Credit/debit card over the phone, or do a bank transfer. I will provide bank transfer details once I know which payment method you prefer. You’re welcome to pay by cheque, but the glasses order will be delayed until the cheque has cleared.

 

Credit Card Fraud:

To prevent fraudulent payments being made by credit/debit cards, occasionally I may ask for photo ID or two recent utility bills to be provided. If proof of identity isn’t supplied when asked for, I will be unable to supply new lenses.

 

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